The global economy (and more specifically in developed countries) is shifting to more service oriented with more focus on information (Please see the graph below) US Distribution of GDP (2007) Physical Services Physical Product Services Products Material 6% 31% 37% 10% 53% Information 63% Digital Products 16% 84% Information Services 1/ Provide an example of companies that offers multiple services and/or products and identify the weather it is digital product, physical product, information service, or physical service (there are companies that can fill all four quadrants) 2/ Compare and contrast the key success factors of the implementation of manufacturing and service processes (make sure to be specific) Best of luck