THE GOAL by E. M. Goldratt

1.

Who was Alex's source for advice and insightful questions?

a) Lou (accountant)

b) Lou (college professor)

c) Jonah (counselor)

d) Jonah (college professor)

2.

All of the following are ways that plant management came up with to address the bottleneck problems EXCEPT

a) Better process control of bottlenecks

b) Get some vendors to do heat treating

c) Find older machines

d) Move quality control of bottlenecks upstream

3.

Hilton, the productivity manager, challenges Lou's calculations of the improved productivity and orders an audit. What happened next?

a) Burnside increased his order

b) Cravitz increased his order

c) Burnside withdrew his order

d) Cravitz withdrew his order