The Goal movie by Goldratt, and then answer the following questions. 1 - clearly states the OM attribute(s) most valued by customers in the movie 2 - clearly articulates how customers viewed the cost management system 3 - Clear definition for efficiency and effectiveness provided and second part answered 4 - Response clearly explains why machine and people may be kept idle sometimes 5 -Response clearly explains the important role played by constraints and bottlenecks