The Government Soft Landings initiative has brought into prominence the importance of ensuring that relevant operating information is given to those who manage buildings at the time and in the form they require the information. The GSL program also extends beyond the 'Handover' stage of commissioning a building to incorporate on-going feedback from the users of building facilities on their fitness for purpose in order to inform future projects. This Post Occupation Evaluation information is subsequently 'fed forward' into a facilities management strategy that incorporate requirements of the users of facilities at all levels.

Outline the importance of communicate across all levels in the development of a facilities management strategy. Your answer should refer to how strategic, tactical and operational business requirements influence the development of such a facilities management strategy and how the FM strategy links upwards into the organisations business strategy.

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