The Grand Resort filed suit against TripAdvisor for defamation. TripAdvisor is a website that provides customer feedback on hotels so that those considering booking at the hotel can obtain firsthand information about the hotel. Generally, these sites are protected against defamation suits because the information posted there is primarily opinion. However, the Grand Resort, which was included as one of TripAdvisor's "dirtiest hotels," argued that such lists were beyond protected opinion and that the comments posted in determining the list were factual, such as this one about the Grand Resort Hotel, "There was dirt at least 12-inch thick in the bathtub which was filled with lots of dark hair." What are the issues in the case and what should the court decide? [Grand Resort Hotel v TripAdvisor, LLC, 2012 WL 3637394 (E.D. Tenn. 2012)]