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The Handling Service Breakdown at AAA Landscaping Case is located on page 286 in your textbook. Answer the following critical thinking questions in the Chapter

The "Handling Service Breakdown at AAA Landscaping" Case is located on page 286 in your textbook. Answer the following critical thinking questions in the Chapter Seven

  1. Based on information in this chapter, how have you done on providing services to Stu? Explain.
  2. What were Stu's needs in this case?
  3. Could you have done anything differently?
  4. Are you sure that Stu will give a good recommendation to neighbors or friends in the future? Why or why not?

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