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The Happy learning childcare centre focuses on staff development and resolve their issues by implementing various strategies in the workplace. Recently, the management has encountered
The Happy learning childcare centre focuses on staff development and resolve their issues by implementing various strategies in the workplace. Recently, the management has encountered an issue among educators. Educator 1 (Jack) is from Indonesia and does not speak English fluently. Jack needs to report his daily tasks to the Manager( Peter). Recently, Peter had an argument with Jack while communicating on a work task. Peter was unaware of Jack's cultural background and did not know that he could not speak English fluently. During the conversation in the workplace, Peter is misunderstood by Jack's response, and this conversation is shifted into conflict. Jack was also complaining about the excessive workload and his communication issues with the Manager due to his different cultural background. The management has asked you to resolve this workplace issue appropriately. You have also been asked to identify the communication need of individuals and implement strategies to address their communication needs of individuals. The following are the meeting objectives- Identify and resolve workplace issues. Identify the communication needs of individuals. Address the communication needs of individuals by implementing different strategies. Develop opportunities to explore workplace issues. You will be playing the role of Lead Educator in this activity. Your management has asked you to conduct a meeting with Jack and Peter, and also develop meeting agenda in order to resolve the
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