The high performance of an organization is achieved through managing business processes and having inspiring leadership. The case study demonstrates that to be successful, projects must have two key critical factors: a pragmatic approach and inspiring and motivated leadership. The case study identifies with a European office of a global bank that has more than 300 branches. 

Gets 11 million records and  makes 160 million payments, processes 35 million banking transactions and gets 14 million phone inquiries.

1. Find out the key challenges that the global bank faced?

2. Enlist the core steps for business process improvement/management for the global bank?