Question
The History First Bank of Minnesota (FBM) was formed May 26, 2003, andobtained the majority of outstanding stocks of The First National Bank of St.
The History
First Bank of Minnesota (FBM) was formed May 26, 2003, andobtained the majority of outstanding
stocks of The First National Bank of St. Paul (FNBSP) and NorthMN State Bank (NMNB) on November
18, 2003. After acquiring Securian Security, Inc. (SSI), FBMdefined as a multi-tiered holding company
for tax purposes is organized as a C corporation. FBM is a bankholding company organized under the
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laws of Minnesota. The Corporation, through its banksubsidiaries, FNBSP, NMNB and SSI, engaged in
general commercial banking. On January 16, 2004, FBM purchased100% of the common stock of SSI.
FBM, effective October 1, 2005, owns the merged banking entityof First National Bank Crosslake
(FNBC) which was merged effective that date. The Office of theComptroller of Currency approved the
merger in July of 2005. Also as a part of this merger approval anew bank name was born. All of our
banking entities following the merger will do business under thename of First Bank Minnesota.
Upon consolidation the combined assets were $215,000,000 with anew lending limit of approximately
$3.2 million. Our strategy moving forward is to continue tomaintain a well-diversified balance sheet with
a focus on individuals, small and mid-size businesses,non-profit institutions, and government entities.
The mission of FBM is to guide, direct, and grow its subsidiarybanks to operate in a profitable,
professional, and efficient manner to enhance shareholder valueand to provide excellent service to our
customers, concentrating in our trade area.
Corporate Profile
FBM is a financial service holding company headquartered inBaxter, Minnesota, with banking offices in
Crosslake, Breckenridge, Benson, Morris, Big Lake, and Baxter.Our primary geographic market covers a
large area in Minnesota, including Nicollet, Blue Earth,LeSueur, St. Louis, and Sibley counties.
Through the six banking offices, we serve nonprofitorganizations, businesses, agriculture, and
individuals with a combination of responsive, personal service,and high-quality products. Our aim is to
remain one of the area's most successful and respected financialorganizations by creating and
maintaining mutually beneficial relationships with ourcustomers, shareholders, employees, and
communities.
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Crosslake: 10 employees (one manager), 900 customers.
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Breckenridge: 14 employees (one manager), 500 customers
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Benson: 20 employees (two managers, 6 part-time), 500customers
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Morris: 40 employees (3 managers, 15 part-time), 2000customers
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Big Lake: 20 employees (two managers, 6 part-time), 400customers
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Baxter: 50 employees (Headquarter, top management teams, IT, HR,and so on), 1000 customers.
As a locally owned corporation, we are dependent upon thecommunities we serve for our growth and
profitability. The holding company, its banks, its management,and its staff are committed to supporting
our neighbors and businesses with the financial products andservices they need. In the process, we will
adhere to fair employment and business practices, invest in theprofessional growth of our staffs, reinvest
customer deposits locally, and contribute both time and money tocommunity causes.
Challenges after the Merger
Because of the outstanding growth of our business in the lastseveral years through merger and
acquisition, we have met many challenges. Most of the challengeshave been processed by our
outstanding employees who are experts at customer relationshipmanagement. However, the current staff
members are not so versatile in dealing with the technologicalchallenges after the merger. The following
are a list of concerns:
1. The six offices are using different banking computer systemsto process business transactions, because
of historical reasons and legacy. The new companies cannoteasily get rid of all the legacy systems
which we inherited from the previous banks.
2. The data cannot be easily shared in real time andconsolidation of banking data across the six offices
are not accomplished yet. Each location has its own backupsystem, very limited in terms of size,
capacity, and processing speed.
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3. Different venders constructed the computer networks fordifferent locations, 10base 2, 10base5,
10baseT are seen here and there.
4. Different telecommunication carriers provide phone servicesfor different locations. Telephone bills
across different locations are very high, because all the phonecalls are long-distance calls.
5. There is an increasing demand for internet banking because ofthe development of internet
technologies. The management team has seen this a greatopportunity to reach out our customers who
are from the rural areas.
6. There is an increasing demand for mobile banking because cellphones are very popular now. Our
customers would like to have real time connection to their bankaccounts through cell phones. Any
charges on their bank accounts should be notified to thecustomer by means of cell phone, so that
customers can react to fraudulence, unexpected charges andcrime.
7. There is an increasing concern about the security of thebanking system with the introduction of the
internet. The state and federal governments have various lawsand regulations which FBM is not
aware of. It is not clear whether their current computer networkhas met all the regulative
requirements.
8. There is an increasing demand for communications andcollaborations among employees from
different locations. Various knowledge of how to train employeesand how to process and address
customer concerns should be shared and disseminated easilyacross the company.
Call for Solutions
The company is requesting proposals from different technologyfirms for solutions to address these
concerns. You are supposed to provide a detailed plan and sendover to the management team.
Step by Step Solution
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There are 3 Steps involved in it
Step: 1
Detailed plan to send over to the management team to deal with challenges of the merger will include suggestions to outsource the regulatory functions ...Get Instant Access to Expert-Tailored Solutions
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