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The iceberg metaphor depicts quality costs in terms of... Group of answer choices the infamous example of the Titanic the linkage between quality and leadership
The iceberg metaphor depicts quality costs in terms of... Group of answer choices the infamous example of the Titanic the linkage between quality and leadership what is visible and what is invisible freezing quality costs in space and time
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Hospitality Marketing Management
Authors: David C Bojanic, Robert D Reid
6th Edition
1119195152, 9781119195153
