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The Impact of Customer Retention Strategies in the South African Cellular Industry: The Case of the Eastern Free State. Identify the sentences that represent the

The Impact of Customer Retention Strategies in the South African Cellular Industry:

The Case of the Eastern Free State.

Identify the sentences that represent the following academic features in the article.

(a) Formality

(b) Hedging/tentativeness

(c) Accuracy

(d) Objectivity

(e) Nominalization

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