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The impact on customers is another crucial criterion. The project should ideally bring about positive changes for the customers. This could be in terms of
The impact on customers is another crucial criterion. The project should ideally bring about positive changes for the customers. This could be in terms of improved product quality, better service delivery, or new product offerings. A project that significantly improves the customer experience can lead to increased customer satisfaction and loyalty, which in turn can lead to increased revenue for the company
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