The implementation of CRM has four basic steps. "Develop and Execute the Best Processes $"$ represents

A$.$ Step $1$

C$.$ Step $3$

$($B$)$ Step$2$

D$.$ Step $4$

When the customers are classified in to segments by profitability, for which of the following segment of customers the firm should keep the low cost to serve and increase net sales value?

A$.$ Protect zone

B$.$ Danger zone

C$.$ Cost engineer

D$.$ Build zone

If the seller does not have the inventory but knows when it will be produced internally or delivered from $$ supplier to the seller's distribution centres, the delivery date is based on the concept of

A$.$ Available to Deliver $($ATD$)$

B$.$ Available to Store $($ATS$)$

C$.$ Available to Promise $($ATP$)$

$($D$)$ Available to Receive $($ATR$)$

Which of the following Order to Cash cycle step takes the freight consolidation opportunities and the delivery date to develops a transportation plan?

A$.$ Consolidate orders

B$.$ Plan and Build Loads

C$.$ Route shipments

D$.$ Pick product

Customer service can be in three different levels in various organizations. When an organization treats customer service as a particular task, Which of the following level of customer service it represents?

A$.)$ Philosophy

B$.$ Activity

C$.$ Performance

D$.$ Posession

The shorter the order cycle time the less inventory that must be held by the seller and the more inventory that must be held by the buyer

A$.$ True

B$.$ False

is the percent of orders filled completely, received on time, billed accurately

A$.$ ltem till rate

B$.$ Perfect order

C$.$ Line fill rate

D$.$ Order fill rate

Ver A