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The implementation of CRM has four basic steps. Develop and Execute the Best Processes represents A . Step 1 C . Step 3 ( B
The implementation of CRM has four basic steps. "Develop and Execute the Best Processes" represents
A Step
C Step
B Step
D Step
When the customers are classified in to segments by profitability, for which of the following segment of customers the firm should keep the low cost to serve and increase net sales value?
A Protect zone
B Danger zone
C Cost engineer
D Build zone
If the seller does not have the inventory but knows when it will. be produced internally.or delivered from : supplier to the seller's distribution centres, the delivery date is based on the concept of
A Available to Deliver ATD
B Available to Store ATS
C Available to Promise ATP
D Available to Receive ATR
Which of the following Order to Cash cycle step takes the freight consolidation opportunities and the delivery date to develops a transportation plan?
A Consolidate orders
B Plan and Build Loads
C Route shipments
D Pick product
Customer service can be in three different levels in various organizations. When an organization treats customer service as a particular lask, Which of the following level of customer service it represents?
A Philosophy
B Activity
C Performance
D Posession
The shorter the order cycle time the less inventory that must be held by the seller and the more inventory that must be held by the buyer
A True
B False
is the percent of orders filled completely, received on time, billed accurately
Aitem fill rate
B Perfect order
C Line fill rate
D Order fill rate
Ver A
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