The importance of the Hawthorne Study was that Human factors make a difference in motivating performance b. Authoritarian leadership was more effective than democratic leadership Security and safety needs were secondary to self esteem needs d. Most people preferred working under theory X Management by Objectives (MBO) is an approach most associated with: W. Edwards Deming b. Abraham Maslow Peter Drucker d. Walt Disney 23. a. c. 24. Span of Control refers to a. How many business locations an organization has b. How many administrators are in an organization c. The number of skills a supervisor has d. The number of people a supervisor has reporting to him/her Which is an example of referent power: A leader has personal characteristics that appeal to the followers b. The leader maintains control over sanctions and punishments c. A leader can withhold or provide performance rewards d. The leader has expertise that if of value on tasks 25. a