The introduction of improved quality into products has been a strategy applied by many organizations to obtain a competitive advantage. Some organizations believe it is necessary to improve levels of product quality if competitive advantage is to be preserved or strengthened.

Required:

1.Discuss how a management accountant can assist an organization to achieve a competitive advantage by measuring the cost of quality. To answer this requirement, you need to use hypothetical but logical figures depicting costs of quality.

2.Discuss five factors that should be present for an organisation to implement a Total Quality Management (TQM) program successfully.