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The _ _ _ _ _ _ _ _ is a popular instrument used to measure customers' perceptions of service quality. Group of answer choices
The is a popular instrument used to measure customers' perceptions of service quality.
Group of answer choices
SERVQUAL scale
service encounter
servicescape
disintermediation
intangibility
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General Aviation Marketing And Management
Authors: C. Daniel Prather
3rd Edition
9781575243016
