The Issue

You are a consultant and have been hired by Radisson Hotel Group to implement a balanced scorecard (BSC) system to evaluate a department and its manager.

You have been told that your goal is to integrate the BSC in such a way as to attain stated Responsible Business practices at Radisson Group.

The problem: your client, the Division Head of Responsible Business, left town on a meditation and self-realization retreat for a week. He can no longer be contacted in any way and forgot to tell you:

• which department you should focus on, and

• which topic (people, community, planet) should be targeted for the BSC.

  You have the Responsible Business Report for 2019 and decided that you need to impress him with a sample BSC for some department and choose one are to focus on. This should make him want to hire you to do a more holistic development for the whole company.

  Your Mission

1. Choose a topic from the Responsible Business Report that you would like to influence.

2. Choose a department where you want to integrate that topic.

3. Design a balanced scorecard where you identify:

   1. The objective for the department (in line with the topic)

   2. A key performance indicator (KPI) that the department would be measured on for

      meeting that objective.

   3. An initiative (action/project) that would help attain the desired KPI measure.

   The BSC should cover three of the four perspectives (the financial perspective is not needed here).

Evaluation

Your evaluation will be simple and based on three things:

1. Did you actually build a BSC?

2. Does it connect to Radissons goals as stated in their Responsible Business Report? (Please

   refer to the page of the report to make this clear.)

3. Is your idea different from anyone elses idea and interesting/good/realizable?

Format and Due Date

The format for this assignment should be a Powerpoint presentation. The assignment is due by EOD November 29.