Answered step by step
Verified Expert Solution
Link Copied!

Question

1 Approved Answer

The IT director asked you to create a business case that will address this problem. You, as the business analyst, start to work on the

image text in transcribed
image text in transcribed
The IT director asked you to create a business case that will address this problem. You, as the business analyst, start to work on the business case and decide the primary solution is to deploy a new reservation system in your ERP system and the website where customers make their reservations. A list of some of the stakeholders follows: 1. IT Director (Sponsor) 2. Steering Committee (composed of other property managment managers) 3. IT Department 4. Sales Department 5. Marketing Department 6. Maintenance/Repair Department 7. Interior Design Department 8. Branches all across the US (Managers and employees) 9. Individual Customers 10. Organizational Customers (Corporations that rent out properties regularly based on a contract) 11. Contractors building new properties 12. Insurance companies 13. Travel agencies 14. Government agencies (e.g., Department of Transportation, US Environmental Protection Agency) 15. Not-for-profit organizations (e.g., associations that were established to reduce the impact on the environment) You and your team will start the elicitation process on January 31, 2022. While preparing for elicitation, you decide to start with organizational customers and branches. Your organization is headquartered in Cleveland, OH. Your two major organizational customers are in Boston, MA and Philadelphia, PA. You have decided to interview 10 people from each organization; two members of your team will travel to Boston for the interviews and two members will stay in Cleveland and conduct the interviews on Zoom. There are 200 branches across the United States. You have decided to visit the two busiest branches, Washington DC and Miami, FL. You plan to interview the managers, supervisors, and booking agents. Team members will conduct observations during their visits. Prepare an "Elicitation Activity Plan" for both stakeholder groups separately. They should include the following components

Step by Step Solution

There are 3 Steps involved in it

Step: 1

blur-text-image

Get Instant Access to Expert-Tailored Solutions

See step-by-step solutions with expert insights and AI powered tools for academic success

Step: 2

blur-text-image

Step: 3

blur-text-image

Ace Your Homework with AI

Get the answers you need in no time with our AI-driven, step-by-step assistance

Get Started

Recommended Textbook for

The Restaurant From Concept To Operation

Authors: John R Walker

7th Edition

1118629620, 9781118629628

More Books

Students also viewed these General Management questions