The items I need to figure out how to make is the following:

1. Using Microsoft Word, develop a document listing illustrating the object-oriented process (OOP), including a first-cut DCD and a set of CRC cards.
   1. The design class diagram (DCD) should include the following:
      1. The diagram can be hand drawn and scanned in, or the diagram can be created using MS Paint or similar application and pasted into your document.
      2. Elaborate on the attributes.
      3. Show navigation visibility.
   2. The class responsibility collaboration (CRC) cards should include the following"
      1. The cards can be hand drawn and scanned in, or the cards can be created using MS Paint or similar application and pasted into your document.
      2. Include classes for the controller class.
      3. List of the responsibilities for objects in each class.

Other helpful information might be:

Domain Classes:

• Customer
• Data Burn Request
• AirGap Support System
• Ticket
• Administrator

Attirbutes:

• Name
• Email_ID
• Contact_NO
• Customer
• HelpQuery
• Date
• Resolve
• Update
• Ticket_No
• Ticket_Issue
• Ticket_type
• Status
• Admin_ID
• Password
• Role/Position
• Login
• Logout
• Roxio
• Profile_vies
• Burn_CD
• Add_User
• Provide_Support

Domain Model Class Diagram for Burn Request via AirGap

Customer Data Burn Request - Name Customer - Email_ID HelpQuery Contact_No Date Submit + Resolve AirGap Support + Update System Include Roxio Profile_view Burn_CD + Add_user Create Check + Provide_Support Ticket Administrator Manage Ticket_No Admin_ID -Ticket_Issue Password - Ticket_type Role/Position - Status + Login + LogOut