The job characteristics theory focuses on the specific motivational properties of jobs. The theory, diagrammed in Figure 6.2, was developed by Hackman and Oldham" (Griffin & Phillips, 2024, p. 202). Figure 6.2 shows how "five job characteristics, operating through the critical psychological states, affect a variety of personal and work outcomes" (Griffin & Phillips, 2024, p. 203). Watch the "1-800-Flowers" episode of the television show Undercover Boss (Lambert & Young 2013). a. Choose one employee's job to discuss. Make sure that you provide the name of the chosen employee. b. Explain how one of the five job characteristics (e.g., skill variety, task identity, task significance, autonomy, feedback) operating through one critical psychological state affected one personal OR one work outcome for your chosen employee