The leaders role in managing conflict can have a significant impact on how they are resolved within the workplace or organizations. Leaders spend about 24% of their time resolving conflicts, however the process to approaching conflict management relates largely to their leadership style. Leaders who use conflict management skills can provide guidance and direction towards conflict resolution. They must be able to facilitate the resolution of conflicts through effective conflict management. Regardless of the level of conflict that takes place, there are several methods that can be employed to help manage conflicts. In addition, with the seemingly infinite triggers for conflict, management of conflict is a constant challenge for leaders. Leaders need to be able to manage conflict when it occurs, and their ability to manage them is critical to the success of the individuals and/or teams involved. There are several models available for leaders to use when determining their conflict management behavior. So where do leaders begin when they want to recognize their own conflict management styles? Using the Thomas - Kilmann Conflict Mode Instrument, a popular method of conflict management style used by leaders world over, answer the following questions:

Task: Identify and explain Five (5) Thomas-Kilmann modes used by management in handling conflict, and state the situations each mode is useful and describe the situations each mode could be avoided.