The Leadership Grid

Employees are customers, too. Says PC Connection CEO Patricia Gallup, So we have to exceed their expectations. Gallup uses a friendly, open, and accessible style of leadership. Even with more than 800 employees, she knows most of them by name and communicates directly with many of them on a daily basis. Anyone who wants to talk about a program can simply walk into her office. PC Connection offers full health benefits, even for part timers.

With an appropriate diagram, critically explain each elements of Managerial Grid for leadership in achieving the competitive advantage in organization.