The Legal Services Act introduced the Legal Practice Council and the Office of the Legal Service Ombud. Enquiries from these institutions are sometimes ignored or, to their detriment, practitioners fail to respond to correspondence from these institutions. Set out a short practical and implementable plan for your legal practice so that systems are in place to ensure: i.That circulars and general correspondence or news releases from these institutions are read and properly noted by all the legal practitioners in your practice. ii.That specific correspondence or enquiries addressed to your firm are dealt with fast and efficiently. (5-mark bonus) Total 100. Show/hide answers button