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The main categories used in fishbone charts for service processes are typically people, processes, framework conditions, and the work environment
The main categories used in fishbone charts for service processes are typically people, processes, framework conditions, and the work environment
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Exploring Strategy Text and Cases
Authors: Gerry Johnson, Richard Whittington, Patrick RegnÈr, Kevan Scholes, Duncan Angwin
11th Edition
9781292145136 , 978-1292145129
