The main purpose of ITIL is to deliver brilliant IT services. Describe a situation where you have improved services in your last role. ITIL principles are what every helpdesk should be implementing, using ITIL practices how would you about instilling continuous helpdesk improvements with your IT colleagues and staff? Can you provide examples of the strategies and techniques you have usedto deliver support using a knowledgebase What is the main purpose of GPOs? What backup methods protect us from ransomware attacks. Can you tell us about a time when you have improved the service request managment prcoess or procedure.