The majority of information needed to answer these can be found through our website. However, in cases
Question:
The majority of information needed to answer these can be found through our website. However, in cases where it isn't, please use your imagination and creativity to come up with a personally tailored solution for the customer!
We'd love to be able to see your unique thinking and problem-solving at work.
Email #1:
Hi there!
I really, really love the Fitzsimmons Treklite but I understand that you're not restocking it this season. Is there anywhere else I can look for these shoes? Are you able to suggest something else? Thanks!
Email #2:
I am really disappointed. I ordered my shoes for a special event that was coming up for me and with ample time given the pandemic delays. However, when I opened my package, I realized you had sent me the wrong colour. Please find my order number here, 12345678, and photos attached.
Email #3:
Hello!
My son left his shoes out on the sand while we were at the beach the other day and they have completely shrunk! They're his absolutely favourite and I'm so heartbroken. Did you guys know your shoes shrink this way? Is there anything that can be done about it?
Email #4:
I've been wearing my shoes for the last week but I've changed my mind on them. My order number is 987654321. How can I return them?
International Marketing And Export Management
ISBN: 9781292016924
8th Edition
Authors: Gerald Albaum , Alexander Josiassen , Edwin Duerr