The management of Davis supply company have read your training needs analysis but are concerned about the costs involved in staff training. They are concerned that the venture is a financially unviable situation and ask you to concerned a survey on their store front presence. They feel that there may be scope to improve the store front in a cost-effective manner rather than branching into an area that is going to require a lot of money invested in staff training. You undertake a survey of 100 customers and are given the following results