Question
The management of the Diners Delight restaurant chain is in the process of establishing quality control charts for the time that its service people give
The management of the Diners Delight restaurant chain is in the process of establishing quality control charts for the time that its service people give to each customer. Management thinks the length of time that each customer is given should remain within certain limits to enhance service quality. For simplicity, the data from three samples are displayed below. In each sample, five service people were randomly selected, and the customer service they provided was observed. The time (in seconds) to service each customer was recorded as below. Service person Sample 1 (morning) Sample 2 (afternoon) Sample 3 (evening) #1 203 196 201 #2 206 206 210 #3 202 208 211 #4 203 202 206 #5 201 203 202 What is the upper control limit of the R- chart for a 99.73% (3-sigma) quality limit? Numbers only, keep 3-decimal if not exact, either round up or down is ok.
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