The management of Wake Forest Pantry is planning to cut some of the office staff. The chief operations officer instructs the human resources director to develop a system for evaluating workers in terms of their performance. The objective is to divide the workforce into three groups: the top producers, who should be retained at any cost; the lost causes, who will need to be cut; and the mid- level performers, whose jobs are relatively assured-at least for now. This method is known as O Forced ranking Management by objectives O Behaviorally anchored rating scale O Social networking system Question 39 6 pts (a) Jamie is a financial analyst at the Benjamin Investment Co. She has significant financial responsibility for her family, and she has recently applied for a mortgage. (b) Raven is a writer of advertising copy, and she has been an overachiever throughout her career. She enjoys the intellectual stimulation she has at work. She feels her work allows her to use her creativity and artistic skills to their full potential. According to the work value categories, the important work value to Jamie V [ Select ] and Raven is [ Select ] pay work itself supervision status Question 40 4 pts Kristoff is a senior manager at The Eastern Credit Union. A good part of his workday is spent in meetings with clients, subordinates at the bank, prospective customers, and auditors. Although Kristoff has such a busy schedule, he manages to find time for his equally important meetings with the Animal Habitat foundation. Kristoff's commitment to Animal Habitat can be classified under which of the following concepts of psychological empowerment? self-determination O expectancy O competence O meaningfulnessQuestion 35 4 pts Soon after becoming the new manager of operations at Hendricks Motors, a local car dealership. Edward discovers that employees are coming in late to work, taking long breaks, and behaving unprofessionallywhile on the job. After considering the situation, he introduces a new set of guidelines, along with contingencies of reinforcement. Those who show up on time. do not exceed their allotted break schedules, and show themselves behaving professionally at all times while on duty during the next month will enjoy a steak dinner. courtesy of the management. Those who fail to meet the requirements. on the other hand, will be invited to stay late for three nights in a row and attend an unpaid training session The contingencies Edward is planning to implementthe steak dinner on the one hand and the unpaid training sessions on the otherare, respectively, 0 punishment and negative reinforcement. O punishment and extinction. 0 positive reinforcement and punishment. 0 negative reinforcement and extinction. Question 36 4 pts Aaron and Debra work at Local Delivery. The company is short-staffed, and the employees are nding it difcult to complete the daily deliveries. Both Aaron and Debra are facing time pressures in their respective departments. Aaron decides to come in early and stay late to meet the deadline, whereas Debra tries to avoid the problems at work by taking some vacation time she has saved up. Which of these coping strategies is Aaron utilizing? O emotionifocused cognitive coping O problemifocused cognitive coping. O problemifocused behavior coping. O emotionifocused behavior coping. U U U Question 32 5 pts Which of the following statements are NOT true concerning emotional labor and emotional contagion? (Choose all that apply) [1 Service employees are trained to act like they are having fun on theirjob even when they are not. C] Emotional labor is a vital part of good customer service. C] Negative emotions can be transferred to coworkers but not to customers. C] Bottling up emotions helps prevent angry outbursts against customers. Question 33 4 pts Lucas is a manager in the sales department. He has been asked to set some effective goals for the workers in his department. Lucas wants to get the best performance out of his team that he can, because he is being evaluated on how well they do. How should Lucas go about determining the goals for his team? 0 make the goals very specic. stating exactly how many sales he wants and when he wants them 0 set the goals beyond what people can actually do, so they go above and beyond in trying 0 show his faith in the team by asking them to do their very best, because that's all he can ask of them 0 keep the goals very broad and general, allowing them to evolve as market conditions uctuate Question 34 6 pts It has been a rough day at the Eastern branch of Terence Chemical. Antonio, the branch manager, called a meeting. Even if the team is going through a tough time, Antonio managed to smile and even joke about the situation, cheering others up in the process. Austin, who also works at the Eastern branch, goes out of his way to represent the branch in companywide meetings, keeps up with announcements relevant to the Eastern branch, and stays up to date on industry news related to Terence Chemical. J [ Select ] courtesy helping Antonio's behavior is an example . and Austin's behavior is an example of [59'3\"] V . sportsmanship