The management team at the Classic Inn & Suites (Classic) is concerned about their employee's well-being. The Classic is a large operation with 150 rooms, a restaurant, a bar, and a liquor store. Horace, who has managed the bar for the past 15 years, has noticed a marked decline in employee morale and a heightened sense of unease. Horace believes the continuous change to public health orders effecting operations has put additional pressure on staff members. This has led to an increased number of conflicts and employee complaints centered around operations and interpersonal relationships. Under different circumstances, Horace has confidence that his staff can resolve the majority of conflicts they encounter. However, given the reality and duration of the pandemic, Horace has been trying to be more supportive by mediating all conflicts. As a result, he has started to feel exhausted and has noticed he is becoming uncharacteristically blunt

Explain how Horace can improve employee morale by demonstrating the four components of emotional intelligence. Include specific examples from this case to support your answer. State any assumptions you make regarding the bar's operations or culture.