Answered step by step
Verified Expert Solution
Link Copied!

Question

1 Approved Answer

The management team of a call center is making some reductions to staff. They must decide between two outbound salespeople, and they plan to make

The management team of a call center is making some reductions to staff. They must decide between two outbound salespeople, and they plan to make their decision based on who has a higher probability of making sales. They know that in the sales business repeat calls to close a sale are common, so the management team will consider the total success rate of up to four calls.Berthas a record of closing on the first call 70% of the time, with the probability of a sale dropping 10% with each successive call.Rileyhas a record of closing on the first call56% of the time, with the probability of a sale dropping5% with each successive call.IfBert and Riley make their sale on thefourth callto any given client, what is the probability of a sale?Based on their results, whom should management let go and whom should they keep?

Step by Step Solution

There are 3 Steps involved in it

Step: 1

Answer To find the probability of making a sale on the fourth call we can use the complementary prob... blur-text-image

Get Instant Access to Expert-Tailored Solutions

See step-by-step solutions with expert insights and AI powered tools for academic success

Step: 2

blur-text-image_2

Step: 3

blur-text-image_3

Ace Your Homework with AI

Get the answers you need in no time with our AI-driven, step-by-step assistance

Get Started

Recommended Textbook for

Statistics For Business Decision Making And Analysis

Authors: Robert Stine, Dean Foster

2nd Edition

978-0321836519, 321836510, 978-0321890269

More Books

Students also viewed these Human Resource Management questions

Question

Prove that if Σ an is absolutely convergent, then a. an

Answered: 1 week ago