The manager of a branch of a major bank wants to improve service. She is thinking about giving $1 to any customer who waits in line for a period of time that is considered excessive. (The bank ultimately decided that more than 8 minutes is excessive). However, to get a better idea about the level of current service, she undertakes a survey of customers. A student is hired to measure the time spent waiting in line by a random sample of 50 customers. Using a stopwatch, the student determined the amount of time between the time the customer joined the line and the time he or she reached the teller. The times were recorded (picture is attached of the times).

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