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The manager of Superior Paints, Mpho, has decided to embark on crisis management regarding customer complaints about poor-quality paint. She decides to effectively communicate with
The manager of Superior Paints, Mpho, has decided to embark on crisis management regarding customer complaints about poor-quality paint. She decides to effectively communicate with the various stakeholders about the problem. This crisis management strategy is referred to as ... a. reputational priorities. b. media relations. c. full disclosure. d. a quick response
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