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The managers of acustomer support call center believe that the average person dislikes work and will avoid it when possible. As a result, they focus
The managers of acustomer support call center believe that the average person dislikes work and will avoid it when possible. As a result, they focus on coercing, controlling, directing, and threatening their workers with punishment to get them to work toward achieving the company's objectives. One method they initiated was setting a minimum number of support cases each employee must complete per hour, and punishing employees who failed to meet the requirement. This company has adopted Group of answer choices Maslow's hierarchy of needs. Herzberg's hygiene factors. Herzberg's motivational factors. McGregor's Theory Y perspective. McGregor's Theory X perspective
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