The Manager's Role

Lisa, thanks for coming in today to talk about your performance. Let's see, your performance has really improved since your last review. But there are a few problems. You've been absent six times this month. Your reports are consistently overdue. Oh, and you aren't bringing in enough new accounts. But I'm confident you can overcome these problems and I'm glad to have you on our team!

How do you think Lisa is going to react to that opening? This example illustrates several common mistakes that managers make when they convey performance feedback. What are those mistakes? How are you going to do as a manager?