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The Mega Movie Corporation is studying the most effective placement of staff in their movie theater complex. Movie patrons arrive according to exponential distribution with
The Mega Movie Corporation is studying the most effective placement of staff in their movie theater complex. Movie patrons arrive according to exponential distribution with the mean of 2 minutes. Patrons enter the movie theater if ticket line is not greater that double value of Max waiting line size (which is currently 3). The Mega Movie wants to record how many patrons balk because of the large waiting line. Ticket purchase time is triangular(1, 1.5, 3.5) minutes. After patrons buy tickets they enter the lobby and 80% of them feel hungry and want to buy refreshment. There are two refreshment stands, main and satellite. The hungry patrons first look at the main refreshment stand, and if its queue is not larger than Max waiting line size (5) join the queue to buy refreshment. If the line is too long, they go to satellite stand. If its line is again not larger than Max waiting line size (5), they join to buy refreshment. If not, they skip buying refreshment and go directly to movie room, as other (non-hungry) patrons. Refreshment purchase time is triangular(4,5,9) in minutes for both, main and satellite stands. The company wants to estimate its revenue and its lost revenue opportunity, knowing that ticket price is $1.50, and patrons buy refreshments for the amount of, on average, $3.00 and $2.00 in the main and satellite stands, respectively. Make a model of this problem in JaamSim to simulate this operation and answer the following two questions. Run the simulation for 8 hours and replicate it 10 times. 1. How much is the estimated revenue? 2. How much is the lost opportunity (i.e., potential revenue that was not realized) because of the large waiting lines? 3. Recommend a strategy for improving the revenue. Justify your recommendation with your analysis. Include all assumptions you are making for the recommendation. Submit your JaamSim model and the Excel file containing all calculations. Use the RunOutputList in Jaamsim to extract a customized report that only contains the fields you need. In your excel file, highlight the cells that correspond to the answers to the above questions. Your initials should appear at the beginning of each object's name. Hint: To model the condition that patrons join a queue or not, you need to use Renege feature in the queue object. You can get an idea by looking at the JaamSim example called Queue Example - with Renege
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