The most successful culture changes are those that are led by the system leadership and their direct reports; thereby leading the way in demonstrating quality improvement. Chapters 9, and 10 addresses the elements regarding the patient experience, patient safety, the culture of safety, measuring and recognizing errors in healthcare data. Finally, Chapter 11, recognizing the importance of educating all segments of the medical community regarding quality and safety measures in care, and within the system as a whole. Be sure to include in your 8-page paper the Consumer Assessment of Healthcare Providers and Systems Survey (CAHPS) and the relevance it plays in the aforementioned.