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The new phones are really high-tech, but they are also very complicated to use, said Nadia, administrative manager for Baker Enterprises. I will schedule several

"The new phones are really high-tech, but they are also very complicated to use," said Nadia, administrative manager for Baker Enterprises. "I will schedule several training workshops that the staff can attend, and I will teach them how to use the phones." The bureaucratic control that Nadia will use is __________ control.

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clan

feedforward

feedback

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