The objectives of various stakeholder groups often differ from one another, sometimes placing managers in situations in which they must make trade$-$offs.

Group of answer choices

True

False

Flag question: Question $2$

Question $22$ pts

Capabilities may be costly to imitate if they are causally ambiguous or socially complex.

Group of answer choices

True

False

Flag question: Question $3$

Question $32$ pts

There are correct models and rules that must be followed when conducting a value chain analysis or the correct answer will not be determined.

Group of answer choices

True

False

Flag question: Question $4$

Question $42$ pts

Managers should establish measures that reflect how well the firm responds to needs and desires of key stakeholders.

Group of answer choices

True

False

Flag question: Question $5$

Question $52$ pts

Firms should seek to obtain a sustainable competitive advantage through implementation of strategies based on their particular resources, capabilities, and core competencies.

Group of answer choices

True

False

Flag question: Question $6$

Question $62$ pts

A firm's ability to achieve a competitive advantage is reflected in its financial capital base.

Group of answer choices

True

False

Flag question: Question $7$

Question $72$ pts

Only capabilities that are valuable, common, costly to imitate, and substitutable can be strategic capabilities.

Group of answer choices

True

False

Flag question: Question $8$

Question $82$ pts

Outsourcing is a way to add value to the business that converts an external value creating activity into an internal supplier.

Group of answer choices

True

False

Flag question: Question $9$

Question $92$ pts

A company can earn above$-$average returns only when the value it creates is less than the costs incurred to create that value.

Group of answer choices

True

False

Flag question: Question $10$

Question $102$ pts

The critical executive skill of the age is fast becoming $\_\_\_\_.$

Group of answer choices

the ability to manage information systems.

the ability to balance and combine tangible and intangible resources.

the capacity to manage human intellect.

expertise in handling global relationships.

Flag question: Question $11$

Question $112$ pts

Intangible assets include:

Group of answer choices

the firm's reputation for its goods and services.

a firm's borrowing capacity.

depreciated capital assets.

manufacturing facilities.

Flag question: Question $12$

Question $122$ pts

The knowledge possessed by a firm's human capital is:

Group of answer choices

easily reproduced by competitor firms which allows them to obtain a competitive advantage.

a significant organizational capability and may be the root of all competitive advantage.

not a primary source of competitive advantage.

centered in a firm's top management team.

Flag question: Question $13$

Question $132$ pts

In what way did Federal Express reconfigure the value chain that has resulted in changing the nature of the delivery business?

Group of answer choices

Decreased its technological development activity

Changed from an informal to a formal firm infrastructure

Reconfigured its outbound logistics and human resource management

Changed its procurement policies and procedures

Flag question: Question $14$

Question $142$ pts

A firm's resources and capabilities:

Group of answer choices

are always core competencies.

may be a source of incompetence.

are all a firm needs to focus on$.$

are inherited, not created.