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The opening for a negative message regarding a transaction should _____. A. follow the AIDA plan B. include an apology C. include a buffer D.
The opening for a negative message regarding a transaction should _____.
A.
follow the AIDA plan
B.
include an apology
C.
include a buffer
D.
be direct and contain the bad news
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The Audit Process Principles Practice And Cases
Authors: Iain Gray, Stuart Manson
3rd Edition
1861529465, 9781861529466
