The Operations department at NOII is struggling to keep up with their workload. In addition to their assigned work, tasks that aren't marketing, customer service, or software development get added to the Operations team's work because no one else wants to do them. Manuel, the Admin Assistant, and Jin, the accounts payable/accounts receivable (AP/AR) Coordinator, met with Amrita to explain they've got too much to do and they're responsible for many tasks that aren't Admin or AP/AR. With NOII's growth, Amrita knows demands on the Operations team have definitely grown, so she's decided to hire a second full-time Admin Assistant to help out