The operations manager at Jiffy Pie, a company that specializes in manufacturing frozen chicken pot pies, is concerned about the increased number of customer complaints in recent months. He called you, the newly assigned QA manager, into his office to charge you with the task of identifying where to start in resolving this problem. He handed you a single piece of paper with the defect data below that he received from the VP of customer service and gave you an urgent due date to respond