The operations team at Brown Beverage Company also presented their major issues on your last visit. They feel that the executive management team ignored the company's production lines which has contributed to several of the quality issues experienced. In your own words, write a section of the business report that provides a concise answer for each question that both the executive and operations team will read. Answers should be no longer than 300 words for each question.

6. Explain the four aspects of Deming's improvement cycle

7. You have been asked to present the concepts of six-sigma to a new management team. Explain how the methodology can improve the quality in an organisation. What is involved through the different stages of the process?

8. A filling machine for a tea bag manufacturer produces approximately 175 tea bags per minute. The process manager monitors the weight of the tea placed in individual bags. A subgroup of n=5 is taken every 15 minutes for 10 consecutive time periods. The results are given in Table Q1

Sample Weight in Grams 5.42 5.47 5.48 5.54 5.4 2 5.62 5.46 5.53 5.4 5.37 5.74 5.55 5.5 5.61 5.57 4 5.55 5.76 5.75 5.42 5.69 5 5.75 5.53 5.63 5.64 5.71 6 5.52 5.63 5.86 5.45 5.63 5.45 5.75 5.67 5.82 5.56 CO 5.86 5.61 5.49 5.58 5.66 CO 5.66 5.78 5.54 5.53 5.78 10 5.85 5.55 5.51 5.56 5.64 Table Q1 - Weight of Tea Bags