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The operations vice president of Security Home Bank has been interested in investigating the efficiency of the bank's operations. She has been particularly concerned about
The operations vice president of Security Home Bank has been interested in investigating the efficiency of the bank's operations. She has been particularly concerned about the costs of handling routine transactions at the bank and would like to compare these costs at the bank's various branches. If the branches with the most efcient operations can be identied, their methods can be studied and then replicated elsewhere. While the bank maintains meticulous records ofwages and other costs, there has been no attempt thus far to show how those costs are related to the various services provided by the bank. The operations vice president has asked your help in conducting an activitybased costing study of bank operations. In particular, she would like to know the cost of opening an account, the cost of processing deposits and withdrawals, and the cost of processing other customer transactions. The Westeld branch of Security Home Bank has submitted the following cost data for last yea r: Teller wages $ 153,860 Assistant branch manager salary 75,360 Branch manager salaryI 88,660 Total $ 315,369 Virtually all other costs of the bra nchrent, depreciation, utilities, and so ona re organizationsustaining costs that cannot be meaningfully assigned to individual customer transactions such as depositing checks. In addition to the cost data above, the employees of the Westeld branch have been interviewed concerning how their time was distributed last year across the activities included in the activitybased costing study. The results of those interviews appear below: Distribution of Resource ConquJtion Across Activities Processing Processing Other Opening Deposits and Customer Other Accounts Hithdrauals Transactions Activities Totals Teller wages 5% 65% 26% 16% 139% Assistant branch manager salary 15% 5% 36% 56% 186% Branch manager salaryI 5% 0% 16% 85% 130% Required: Prepare the rststage allocation for the activity-based costing study. Assistant branch manager salary Branch manager salary Total cost
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