The operations vice president of Security Home Bank has been interested in investigating the efficiency of the bank's operations. She has been particularly concerned about the costs of handling routine transactions at the bank and would like to compare these costs at the bank's various branches. If the branches with the most efficient operations can be identified, their methods can be studied and then replicated elsewhere. While the bank maintains meticulous records of wages and other costs, there has been no attempt thus far to show how those costs are related to the various services provided by the bank. The operations vice president has asked your help in conducting an activity-based costing study of bank operations. In particular, she would like to know the cost of opening an account the cost of processing deposits and withdrawals, and the cost of processing other customer transactions The Westfield branch of Security Home Bank has submitted the following cost data for last year Teller wages $ 159,000 Assistant branch manager salary 64,900 Branch manager salary 93,000 Total 5 316,eee Virtually all other costs of the branch-rent, depreciation, utilities, and so on-are organization-sustaining costs that cannot be meaningfully assigned to individual customer transactions such as depositing checks. In addition to the cost data above, the employees of the Westfield branch have been interviewed concerning how their time was distributed last year across the activities included in the activity-based costing study. The results of those interviews appear below Distribution of Resource Consumption Across Activities Processing Processing Other Opening Deposits and Customer Other Accounts withdrawals Transactions Activities Totats Teller wages 711 215 51 1005 Assistant branch manager salary 129 225 524 1001 Branch manager salary 3 234 741 1001 The manager of the Westfield branch of Security Home Bank has provided the following date concerning the transactions of the branch during the past year Activity Total Activity at the Westfield Branch Opening accounts 180 new accounts opened Processing deposits and withdrawals 51,000 deposits and withdrawals processed Processing other customer transactions 1,400 other customer transactions processed 35 ON 04 Virtually all other costs of the branch-rent, depreciation, utilities, and so on-are organization-sustaining costs that cannot be meaningfully assigned to individual customer transactions such as depositing checks. In addition to the cost data above, the employees of the Westfield branch have been interviewed concerning how their time was distributed last year across the activities included in the activity-based costing study. The results of those interviews appear below: Distribution of Resource Consumption Across Activities Processing Processing Other Opening Deposits and Customer Other Accounts Withdrawals Teller wages Transactions Activities Totals 39 714 219 59 1009 Assistant branch manager salary 99 124 27% 524 100 Branch manager salary 34 745 100% The manager of the Westfield branch of Security Home Bank has provided the following data concerning the transactions of the branch during the past year Activity Total Activity at the Westfield Branch Opening accounts 180 new accounts opened Processing deposits and withdrawals 51,000 deposits and withdrawals processed Processing other customer transactions 1,400 other customer transactions processed Required: 1. Compute the activity rates for the activity-based costing system. (Round your answers to 2 decimal places.) es 231 Activity Cost Pool Opening accounts Processing deposits and withdrawals Processing other customer transactions Activity Rate per account opened per deposit or withdrawal por other customer transaction
