The operations vice-president of the Regal Bank of Canada, Kristin Wu, has been interested in investigating the efficiency of the banks operations. She has been particularly concerned about the costs of handling routine transactions at the bank and would like to compare these costs at the banks various branches. If the branches with the most efficient operations can be identified, their methods can be studied and then replicated elsewhere. While the bank maintains meticulous records of wages and other costs, there has been no attempt thus far to show how those costs are related to the various services provided by the bank. Wu has asked for your help in conducting an ABC study of bank operations. In particular, she would like to know the cost of opening an account, the cost of processing deposits and withdrawals, and the cost of processing other customer transactions.

The Windsor branch of the Regal Bank of Canada submitted the following cost data for last year:

Teller wages	$	150,000
Assistant branch manager salary		70,000
Branch manager salary		85,000
Total	$	305,000

Virtually all of the other costs of the branchrent, depreciation, utilities, and so onare organization-sustaining costs that cannot be meaningfully assigned to individual customer transactions, such as depositing cheques.

In addition to the cost data above, the employees of the Windsor branch have been interviewed concerning how their time was distributed last year across the activities included in the activity based costing study. The results of those interviews appear below:

	Distribution of Resource Consumption across Activities
	Opening Accounts		Processing Deposits and Withdrawals		Processing Other Customer Transactions		Other Activities		Totals
Teller wages	0	%	75	%	15	%	10	%	100	%
Assistant branch manager salary	10	%	15	%	25	%	50	%	100	%
Branch manager salary	0	%	0	%	20	%	80	%	100	%

The manager of the Windsor branch of the Regal Bank of Canada has provided the following data concerning the transactions of the branch during the past year:

Activity	Total Activity at the Windsor Branch
Opening accounts	200	accounts opened
Processing deposits and withdrawals	50,000	deposits and withdrawals
Processing other customer transactions	1,000	other customer transactions

Required:

1. Using the first-stage allocation data and above tables, compute the activity rates for the ABC system. (Round your answers to 2 decimal places.)

Activity Cost PoolActivity Rate

Opening accountsper account openedProcessing deposits and withdrawalsper deposit or withdrawalProcessing other customer transactionsper other customer transaction

Required:

1. Using the first-stage allocation data and above tables, compute the activity rates for the ABC system. (Round your answers to 2