The organisational decisions you make in relation to this assessment must be made with regards to the following: I. Reduction of Staff overhead by 30% 2. Increased sales by 20% 3. Improved Staff Morale by 20% on the previous year 4. Improved Customer Experience by 30% on the previous year 5. Retention of Customer Service Staff 6. A merger with another company of similar size 7. Increased occupancy by 15% 8. Other specific targets