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The overall message delivered in Crucial Confrontations is that addressing high-stakes disagreements, broken promises, and violated expectations is crucial for personal and organizational success. The

The overall message delivered in "Crucial Confrontations" is that addressing high-stakes disagreements, broken promises, and violated expectations is crucial for personal and organizational success. The authors state that the ability to engage in crucial confrontations, or direct and constructive discussions about tough issues, is a pivotal skill that can lead to enhanced relationships, improved performance, and stronger organizational cultures

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