Answered step by step
Verified Expert Solution
Link Copied!

Question

1 Approved Answer

The Persistent Client Our office evaluates heavy industrial business licence applications for our province. For three weeks there has been ongoing communication with a client

The Persistent Client Our office evaluates heavy industrial business licence applications for our province. For three weeks there has been ongoing communication with a client who wants a new licence for his international branch company. In that time we have come to know more about him as a result of emails and telephone interactions. Our client is unhappy with his evaluation. We did not agree he had the qualifications and technical history to receive the licence to build a chemical factory in Burnaby. Our staff follow strict and well-established standards and protocols. They know these can be high stakes decisions for clients. Some clients are not happy with the results but we must maintain our standard. The client started to send emails after he received his negative assessment. He made many demands for reassessment and then escalated and complained to my Manager and finally Director. There were also a number of telephone calls where the client directly disagreed passionately and loudly with our assessment line by line detailing his experience working in 18 countries and running his start-up of 1200 employees. For him, these were proof to why he should be given the licence. Then an email came from a foreign government official in the clients country demanding a reassessment. We could not agree because of our professional ethics and standards in this matter. Our staff has experienced this in the past in situations with powerful and wealthy men and women from the region this client comes from. It can be frustrating but we need to maintain our standards and the integrity of our work and principles. Our rules are clearly laid out online and our procedures are fair for all people. We would like to better understand our client and what Cultural General style and values may be influencing his behaviour. a) What THREE Culture General Frameworks does the client demonstrate in this case? Explain the Culture-General dimension and how the clients actions reflect those dimensions.(6 marks) b) What THREE Culture General Frameworks do the licencing staff demonstrate in this case? Explain the Culture-General dimension and how the actions of the licencing staff reflect those dimensions. (6 marks) 3. What TWO Hofstede Culture-General Dimensions are the most different between Canada and Egypt? (6 marks) a) Dimension 1 b) Give an example of the dimension and explain why it is important for someone from Canada to understand about Egyptians c) Dimension 2 d) Give an example of the dimension and explain why it is important for someone from Canada to understand about Egyptians a. Do you think your conflict style is influenced by your culture? Explain how it may or may not be influenced by your cultural upbringing (3 marks)

yes this is business guidance poeple subject can you pls do it

Step by Step Solution

There are 3 Steps involved in it

Step: 1

blur-text-image

Get Instant Access to Expert-Tailored Solutions

See step-by-step solutions with expert insights and AI powered tools for academic success

Step: 2

blur-text-image_2

Step: 3

blur-text-image_3

Ace Your Homework with AI

Get the answers you need in no time with our AI-driven, step-by-step assistance

Get Started

Recommended Textbook for

Real Estate Finance Theory And Practice

Authors: Terrence M. Clauretie, G. Stacy Sirmans

4th Edition

032414377X, 978-0324143775

More Books

Students also viewed these Finance questions

Question

=+ How can they be incorporated into social media content?

Answered: 1 week ago